Return& Refund

Thank you for shopping with yestorages.com! we want you to be completelysatisfied with your purchase, and we understand that sometimes things justdon't work out. Our Return & Refund Policy outlines the conditions under whichreturns and exchanges are accepted, as well as the associated costs andprocedures.
1. Return Eligibility
We gladly accept returns and exchanges on most items purchased through ourwebsite, subject to the following conditions:
Return Period: You may return most products within 60 days of receivingyour order for a full refund or exchange.Condition ofitems: ltems must be unused, in original packaging, and in thesame condition as when they were received. ltems that are opened or usedmay not be eligible for a return or refund.
Non-returnable ltems: Some items are non-returnable, including.o Products that are custom-made or personalized
Clearance or sale items (unless defective or damaged。
Gift cards0
If you are unsure whether an item can be returned, please reach out to us beforeinitiating a return.

2. How to Return an ltem
To initiate a return or exchange, follow these steps:
1. Contact Us: Please email us at support@VisionPro.com or seek ourassistance through the "Help" chat box on the website to request a returnauthorization. ltems sent back to us without first requesting a return will not beaccepted.
2. Provide Information: include your order number, the item(s) you wish toreturn, and the reason for the return in your request.
3. Receive Return Authorization: Once we approve your return request, we wilsend you instructions for returning the item, including the return authorizationnumber(RA #)and the return address.
4. ship the ltem Back: Pack the items securely in the original packaging (ifpossible) and include a copy of the original invoice or packing slip. Ship theitem to the return address provided, ensuring you include the RA # on thepackage.
3. Return shipping costs
u.s. Returns: We offer free return shipping on defective or damaged itemsFor all other returns, customers are responsible for the return shipping costs.International Returns: Return shipping costs for international orders are theresponsibility of the customer. We recommend using a trackable shippingservice for international returns, as we cannot quarantee receipt of thereturned item without tracking.
4. Refund Process
Once your return is received and inspected, we will notify you by email about thestatus of your refund. lf your return is approved, we will process your refund tothe original payment method used during purchase. Please allow up to 10business days for the refund to appear in your account, depending on yourpayment provider.
Refund Amount: The refund will cover the full purchase price of the item(s)5.Exchanges
We are happy to process exchanges for products that are defective, damaged.or incorrect. lf you would like to exchange an item for a different size or color,please follow the return process and place a new order for the desired item. Wedo not hold inventory for exchanges, so we recommend placing a new order assoon as possible to ensure you get the product you want.
6. Damaged or Defective ltems
If your order arrives damaged or defective, please contact us within 5 days ofreceipt so we can assist you with a return, replacement, or refund. Be sure tokeep all packaging materials and take photos of the damaged or defective itemto help us process your claim.
Defective ltems: We will issue a full refund or send a replacement,depending on your preference and availability of the item.shipping Damages: In case of shipping damage, we will work with theshipping carrier to resolve the issue, and we will provide you with areplacement or refund if necessary.7.cancellations
We understand that circumstances change, and sometimes you may need tocancel your order. Orders can only be canceled if they have not yet beenprocessed or shipped. To cancel your order, please contact our customer serviceteam immediately at support@visionpro.com. Once an order is shipped, itcannot be canceled and must be returned through the normal return process
8.Order Modifications
We are unable to modify an order once it has been placed. lf you need to changeyour order (e.g. change the shipping address, swap products),we recommendcanceling the order and placing a new one as soon as possible. Please contactour customer support team to assist with the cancellation.
9.Return Address
Please send all returns to the address provided with your return authorization (RA#). Be sure to follow the return instructions sent to you by our customer serviceteam to ensure your return is processed quickly and accurately.